PART II LISTENING COMPREHENSION
SECTION A
【听力原文】
contain v.包含,囊括
comprehension n.理解
individual adj.个人的,单个的
limited adj.有限的
locate v.定位
emphasize v.强调
undoubtedly adv.毫无疑问地
SECTION B
Conversation One
【听力原文】
M: Im Avi Arditti, and this week on “Wordmaster”: a lesson in complaining, English teacher Linda Baker is with us from Los Angeles to discuss this topic. Welcome, Linda.
W: Thanks. Well, as far as I know, the first part of any complaint is a factual statement about what the problem is. (1)But theres another part to learn thats more important. There are students from a lot of cultures where this cultural behavior we have in the United States of being very straightforward about what we think and what we want—thats the part that would be a lot harder for them than the linguistic part of complaining, which is just saying “here is the problem.”
M: Its OK in the United States to complain,and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Linda, How would you teach?
W: I think in teaching, (2)the first step is providing that cultural background, such as the return policy of a store, and understanding that it isnt the same from one store to the next. I had an incident a few weeks ago where I bought some clothes for my daughter from a store, because she wasnt with me at the time, I just assumed that if they didnt fit I could bring them back. And they didnt fit, and I went back to the store, and to my utter surprise this store would not return my money. I was very shocked because I was used to shopping in stores that provided you with a full refund for your money.
M: I have here an example of a complaint letter. It was written to this clothing company. And this is a letter about some shoes, and it begins “To Whom It May Concern: on September 20, I ordered a pair of brown leather Peace Mules for $36.99, which includes $4.99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable, (3)but I would like the original amount of $32 to be refunded.Thank you for your attention to this matter. Sincerely...” and she signs it here. So what do you think of that?
W: I think thats a perfect letter of complaint. (4)She states what the problem is. She states what correction she would like the company to make. The tone is neutral; she doesnt come across as angry or demanding. What is much harder, of course, is for people to get experience complaining verbally, in person. And so once we have demonstrated several scenarios in which complaining takes place, and weve analyzed the language and structures that go into complaining, (5)the final step and perhaps the most important one—is to give students practice complaining in a sheltered environment; in other words, in the classroom. And I would do that by means of role playing.
M: Thats all for this week. Thank you for your valuable advice, Linda.
W: You are welcome.
1.What is more difficult for students when learning to complain?
2.Why did Linda Baker mention her experience of returning her daughters clothes?
3.In the example of the complaint letter, how much does she what to refund?
4.What is considered unnecessary in a letter of complaint?
5.What is the most important part of teaching complaining?
【精解精析】
1.B【解析】题目问:在学习投诉时,对学生来说比较困难的是什么?由句(1)可知,在美国,“直白”的文化行为使学生们感到尤其的困难。故选B。
2.A【解析】题目问:为什么琳达·贝克提及她退还自己的女儿衣服的经历?对话中,琳达提及退还给女儿买的衣服的经历,由句(2)可知,她主要的目的是想强调文化背景的重要性,A项符合题意,故选A。
3.D【解析】题目问:在所给出的样板投诉信中,女士想要的退款是多少?在信中,女士提出由于货物损毁,她想要退款,由句(3)可知,她只想要退回货物的款项,至于运费她表示可以不退回,所以应该退回32美元,故选D。
4.D【解析】题目问:在一封投诉信中,什么是不必要的部分?对话中,琳达对于所给的投诉信进行了评价,她认为这封投诉信是完美的,由句(4)可知,琳达认为这封信包含了所有必须的内容:所投诉的问题、所期待的解决方案以及客观的语气。D项不属于这些内容,故选D。
5.D【解析】题目问:教授学生抱怨的最重要的部分是什么?由句(5)可知,琳达提到最重要的部分是让学生练习投诉,例如通过角色扮演的方式,故选D。
【闪光词汇】
complaint n.抱怨,投诉
straightforward adj.直接的,直白的
assume v.假设,认为
package n.包裹
non-refundable adj.不可退回的
demonstrate v.证明
valuable adj.珍贵的
Conversation Two
【听力原文】
M: Hi, Tracy! Its so fine to have you here. What are you doing recently?
W: Hi, Jack. Well, I was busy dealing with my interview.
M: Right. How did your interview go?
W: Pretty well. I dont know whether Ill get the promotion or not, but I feel good about it.
M: Congratulations in advance. If you get the promotion, what will your new title be?
W: (6)If I get the promotion, I will be a senior engineer instead of an assistant engineer.
M: What kinds of questions did she ask you?
W: She asked me about my ability to work in a team and what I thought a good boss should be.
M: The second one sounds rather difficult to answer. What did you tell her?
W: (7)I told her that I’m an excellent team player and that a good boss should treat male and female employees equally.
M: Those are good answers. How did she react?
W: She told me that even when I become a senior engineer, I’ll have to work with the assistant engineers as a team.
M: Shes a tactical leader, I think. What do you think about her as a boss?
W: (8)She is considerate and generous. But sometimes shes also aggressive and ambitious, too. Its rare for one to be such a perfect combination. And I think shes a born boss,and a successful example for me to follow.
M: Youre lucky. Not everyone has such a great boss!
W: Thats true. What about you? How is everything going?
M: I dont know what I’m going to do! Its going to be impossible to make ends meet if I lose my job!
W: Dont worry. I dont think youre going to lose your job over just one mistake.
M: It was a rather big mistake.(9)When you work as an investment adviser, one small mistake can cost the company millions. It is reasonable for a boss to dismiss such an employee.
W: If its that, lets think realistically about what might happen. How much money do you have in your savings?
M: I have enough to live off for about 3 months.
W: (10)Well, thats good. If you lose your job, you can just move in with my brother until you find another job. That will save you plenty of money. I think hell be glad to help you.
M: Thats very generous of you. I guess that would work.
W: If you lose your job, you just have to go for a few months without buying all the junk you usually buy. If you live frugally, youll save plenty of money.
M: I guess working with so much money has made me rather greedy. Maybe losing my job would be a good thing!
W: Well, maybe it will be a blessing in disguise.
M: I hope so.
6.What is the current title of Tracy?
7.Whats Tracys opinion about being a good boss?
8.Which of the following is NOT the quality of her boss mentioned by Tracy?
9.Which job does Jack take?
10.What will happen if Jack loses his job?
【精解精析】
6.D【解析】题目问:Tracy目前的职位是什么?由句(6)可知,Tracy说,如果我升职的话,就会成为中级工程师而不是助理工程师。由此可推出,Tracy目前的职位是助理工程师,故选D。
7.C【解析】题目问:对于好老板的理解,Tracy的观点是什么?由句(7)可知,Tracy认为好老板应该平等地对待男职工和女职工。故选C。
8.D【解析】题目问:下列哪一项不是Tracy提到的关于她老板的品质?由句(8)可知,Tracy说她的老板温和、慷慨、有进取心、有雄心。A、B、C都提到了,D项sensitivity未提到,故选D。
9.A【解析】题目问:Jack是做什么工作的?由句(9)可知,Jack是投资顾问,故选A。
10.B【解析】题目问:Jack如果失业了会发生什么?由句(10)可知,Tracy说Jack失业了可以搬去和她弟弟一起住直到找到另一份工作。故选B。
【闪光词汇】
promotion n.提升
excellent adj.优秀的
considerate adj.温和的
aggressive adj.有进取心的
ambitious adj.有雄心的
investment n.投资